Shipping policy

Shipping Policy – Hive & Roast

At Hive & Roast, every order is carefully prepared to preserve the freshness, purity, and quality of our premium Yemeni honey, coffee, and natural products.

Order Processing

All orders are processed the same business day and shipped from Houston, Texas.

Orders placed later in the day or during high-demand periods may be processed the following business day to ensure every product meets our quality standards.

Shipping Methods & Delivery

We ship all orders using UPS for reliable and secure delivery.

* UPS Ground: Reliable delivery within 3–5 business days
* UPS 2nd Day Air: Expedited delivery in 2 business days
* UPS Next Day Air: Priority delivery the next business day

Shipping rates are calculated at checkout.
Free shipping is available on all orders over $100 (UPS Ground).

Delivery times are estimates and may vary depending on location and carrier conditions.

Domestic Shipping (U.S.)

We currently ship across the United States. Once your order is dispatched, you will receive tracking details to monitor your shipment in real time.

Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number.
Tracking updates typically become active within 24 hours.

Damaged, Lost, or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours at:
info@hiveandroast.com with your order number and photos.

While carrier delays may occasionally occur, we stand behind our products and will work with you to resolve any issues promptly.

Freshness Commitment

Because our products are natural and perishable, every package is handled with care to ensure it arrives in optimal condition.

From Houston, Texas — sourced from the untouched highlands of Yemen.
Ultra-rare Sidr honey and hand-selected coffee—crafted for those who value purity, heritage, and authenticity.